Q1. What services do you have?
A: ODM, OEM(put your logo in the product) and project lighting order is accepted.
Q2. Can I ask for a sample before place an order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Detailed pictures and other documents you require can be provided
to smooth your concern as an alternative solution.
Q3. What's your MOQ? Can I order small QTY at the first time?
A: Low MOQ 1-100PCS can available. Bigger quantity, better price.
Q4. Can I have a visit to your factory?
A: Welcome, we have our factory in Zhongshan, China.1 hour's drive from Guangzhou.
Feel free contact us to make an appointment.
Q5. What is the trade term of your factory?
A: Payment: T/T, Paypal, Western Union
Price: EXW,FOB or CIF Zhongshan
Q6. How long is the delivery time?
A: Samples : within 1 week.
Batch order: 10-15 working days( if enough materials ),
if not, 20-25 working days.
Q7. How many years do you guarantee for your products?
A: 3-5 years warranty.
Q8:How does your factory do regarding the quality control?
A:Quality is priority we will make 4 step to control quality
Step1:raw materials inspection
2.before line inspection
3.on line inspection lights beads check
4.semi-finished products inspection
Q9: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you
or we can discuss the solution including re-call according to real situation.
